Customer Service Agent — ShopSmart
An intelligent assistant that handles 60% of customer inquiries automatically — freeing your team to focus on work that truly matters.
ShopSmart received hundreds of customer inquiries per day — mostly repetitive questions that required a human agent. Staff costs grew, wait times increased, and satisfaction dropped.
How we solved it
- Automatic answers to common questions about orders, shipping, and returns
- Smart escalation to a live agent when truly needed
- Real-time support in Hebrew and Arabic
- Smart response caching — cuts running costs by 80%
- Admin dashboard with real-time performance insights
- 24/7 availability with no additional staffing cost